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Prices and shipping costs
All prices are inclusive of the statutory VAT without shipping costs and are valid in EURO at the time of the order. The price displayed before the completion of the order process is binding.
We ship within Austria as well as to Germany, Switzerland, Belgium, Denmark, Finland, France, Italy, Croatia, Luxembourg, Netherlands, Sweden, Spain, Czech Republic and Hungary.
Shipping costs throughout Austria are EUR 4.70 and EUR 9,50 to Germany, Switzerland, Belgium, Denmark, Finland, France, Italy, Croatia, Luxembourg, Netherlands, Sweden, Spain, Czech Republic and Hungary.
Shipping costs are displayed in the shopping cart system before completing the order process.
Delivery to the other countries of the European Union is possible after prior agreement with the seller. The shipping costs depend on the actual effort for the seller.
Availability and delivery time
If one or more of the goods ordered by the customer are no longer available at the time of the order, the order cannot be fulfilled in full by the seller. The Seller reserves the right to partially execute or reject the order in such a case. The customer will be informed of this by e-mail immediately.
If the ordered goods are in stock, the time until delivery to the address specified by the customer in normal business transaction is approximately 3 to 5 working days after receipt of the order by the seller and full payment by the customer.
Right of withdrawal
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You have the right to withdraw from this contract within fourteen days without giving any reasons.
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The withdrawal period is fourteen days from the date on which you or a third party named by you, other than the carrier, took possession of the goods. In the case of a contract for several goods ordered in a single order but delivered separately or ordered in several orders and delivered together, from the date on which you or a third party named by you, other than the carrier, took possession of the last goods.
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In order to exercise your right of withdrawal, you must inform us (Natural Sources Trading GmbH, Getreidegasse 31, 3451 Pixendorf, Austria) of your decision to withdraw from this contract by means of a clear statement (e. g. a letter sent by post or e-mail). You may use the attached model withdrawal form, which is not mandatory.
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In order to comply with the withdrawal period, it is sufficient that you send the notification about the exercise of the right of withdrawal before the withdrawal period expires.
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Consequences of resignation
If you withdraw from this contract,
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we shall reimburse all payments received from you, including the delivery costs (with the exception of the additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged any fees for this repayment. We may refuse the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier.
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you must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You bear the direct costs of returning the goods. In case of non-free return, the costs will be deducted from the refundable purchase price.
You only must pay for any loss in value of the goods if this loss in value is due to handling of the goods which is not necessary to check the nature, properties and functioning of the goods.
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The right of withdrawal does not exist in the case of delivery of goods manufactured to customer specifications or clearly tailored to personal needs.